Many companies say they provide “excellent customer service.” We do too. But rather than just say it, we’d like to show you our Service Beyond the Software in action, no matter what Nextwave Commerce features you choose to implement:

Expertise

Our staff works with many high traffic retail sites, as well as dozens of niche retailers. We’ll use the knowledge we’ve gleaned from these implementations to help make yours a success.

Dedicated Team Members

You’ll know your dedicated support staff members by name, and they’ll know you. Our team members view themselves as your partners, operating as an extension of your company.

Overall vision

We know how to implement a successful ecommerce strategy into your overall marketing program and how one can enhance the other.

Committment

Nextwave team members will work with you, not just during the implementation but over the lifetime of our partnership, to continue and build on the momentum of the initial success.

Proven project management

From kick-off to status updates and post-launch reviews, our team meticulously manages the deployment and implementation of your project. Ensuring clarity, precision and innovation, we design a custom project plan that aligns with your vision and helps you implement best practices that align with your business objectives.

Continued support

After you go live, our team of experts is constantly testing, refining and innovating to ensure that you are able to maximize your investment and increase the value of your Nextwave Commerce solution. Self-serve help is available 24/7 via the Help Desk. Can’t get an answer there? Customer support can also be contacted directly via the Help Desk to address issues or questions that might arise